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Shipments and Delivery
GENERAL ASPECTSWe ship worldwide and the associated costs are calculated automatically according to the weight of the order and the place of delivery.
The order will be shipped on the following working day after receipt of payment confirmation.
IMPORTANT: We only ship orders on working days. To estimate the time of delivery of orders, weekends and holidays are not counted.
Shipping costs do not include any import taxes that may be charged upon entry into the User's country of destination.
The indication of an incorrect or incomplete delivery address may lead to the return of the order to MARSOG, LDA. and cause additional costs for the User, so it is recommended that the User always make sure that the delivery address indicated when registering the order is effectively correct and complete. Once the order is shipped, you cannot change the delivery address or the billing data indicated.
All orders are shipped by carrier and delivered to the address indicated by the User.
Attention: No deliveries are made to post office box.
In case the Customer is not at the indicated address at the time of delivery, the carrier will make a second attempt to deliver. If delivery is still not possible, the order will be returned to MARSOG, LDA.. A resubmission will only occur upon payment by the Customer of new shipping costs.
Shipping costs already include VAT at the legal rate in Portugal.
FREE SHIPPING on orders over 120,00€ sent to Portugal.
PORTUGAL - from 6,50€
EUROPE (EU) - It depends on the delivery destination and weight of the order. See “Estimate shipping & taxes”.
REST OF THE WORLD - It depends on the delivery destination and weight of the order. See “Estimate shipping & taxes”.
CUSTOMS DUTIES AND CHARGES
Orders outside the European Union may be subject to Customs, Import and/or Taxes to be collected as soon as the order arrives in the destination country. The MARSOG, LDA. cannot predict what these costs could be.
If the order is subject to any additional charges, they will be charged directly by customs in the destination country and are the responsibility of the Customer. Please contact your local customs services for more information.
Delivery times may vary depending on the region and/or destination country and the distribution network provided by our carriers in that same region and/or country.
After delivery to the carrier:
Portugal - 1 to 2 business days
Azores and Madeira - 2 to 5 business days
Europe (EU) - 2 to 7 business days
Rest of the World - 2 to 5 business days
IMPORTANT: For customized products (made to measure or to the taste of the User), the delivery time depends on the period of manufacture of these same products (validation of payment of 50% of the value + validation of measurements with the Client + time of manufacture + preparation of the order + validation of the remaining payment + delivery of the order to the carrier).
The delivery times given are merely indicative and do not take into account any delays caused by problems with payment authorizations or customs clearance in the country of destination.
Any delay in the dispatch of products, given the estimated dates presented, does not give the User the right to compensation.
Delivery addresses erroneously reported are the responsibility of the User and may incur additional costs.
As soon as an order is shipped, the User will receive a shipping confirmation notification by email.
Since a signature is required at the time of delivery of the orders, the User, or his representative, must be present at the destination address at the time of delivery.
We can only guarantee that all orders leaving our premises are in the best condition and without any damage. We are not responsible for the poor order status at the time of delivery. We also point out that the good delivery of an order is fulfilled if the shipping address of the products is well indicated by the User, or if the responsible carrier has the utmost care in the transportation of the same.
The User is requested to carefully inspect the box BEFORE signing the delivery document on delivery of the order. If for some reason the packaging appears to be tampered with and/or damaged, please sign the delivery document with reservations, or refuse delivery.
If you accept the delivery of the order with reservations or if you refuse it, please immediately make a complaint to the carrier and contact MARSOG, LDA. by sending an email to firstname.lastname@example.org
NO DELIVERY ORDERS IMPUTABLE TO THE USER
If the order is not delivered successfully at the address indicated by the User due to some reason attributable to you (absence of person at the address, wrong telephone number, wrong or incomplete address, posting was not carried out or non-compliance with import regulations), there may be a risk that the order will be returned at the expense of the User, including any import charges that may be collected upon re-entry in Portugal in the case of shipments to countries outside the EU. These costs will be deducted from any reimbursement.
The reshipment will only occur after payment by the User of new shipping costs.
NO DELIVERY ORDERS IMPUTABLE TO MARSOG, LDA.
If for any reason imputable to MARSOG, LDA. it is not possible to proceed with the delivery of the ordered products, within 30 (thirty) days after the confirmation of the order, the User will be offered a new delivery date. If this new date is not convenient for any reason, the User may terminate the contract without being charged any expenses or charges. The User will be reimbursed of all sums paid in the period of maximum 30 (thirty) days counted from the termination of the contract.
In case of force majeure, the obligations of MARSOG, LDA. may suffer delays. The contract between MARSOG, LDA. and the User may, in such cases, be partially or completely denounced by either party.
It is considered force majeure whenever situations arise of war, civil war, revolution, riot, government measures, strikes, blockades or natural disasters.
In any of these cases, MARSOG, LDA. will do everything to resolve the problem with the User as soon as possible.