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Terms & Conditions
1. LEGAL PROVISIONS
Within the scope of the activity of the Portuguese company MARSOG LDA, the online store coisasdeviana.pt is born, where you can buy regional and contemporary handicrafts from Viana do Castelo and Minho region (Portugal), whose description and detailed information you will find when clicking on the product of interest.
1.1- These Terms and Conditions ("Agreement") governs exclusively the contractual relations established between all users of the website coisasdeviana.pt ("User") and MARSOG, LDA, a LLC, with a share capital of 10.000,00 Euros, with corporate headquarters at Rua da Bela Vista, no. 5 - Santa Marta de Portuzelo, 4925-029 Viana do Castelo, Portugal, with principal CEA 13991, collective person identification number 508 502 721, ("coisasdeviana.pt") and replace any and all other agreement, unless the parties have previously agreed in writing, beforehand, and in a different manner.
The coisasdeviana.pt can punctually modify certain provisions of its Agreement, reason why the User must read carefully the Agreement in each visit that promotes in the website coisasdeviana.pt ("Website").
The User shall not validate any request formulated in the Website if he does not consider himself duly informed and clarified with regard to the content and scope of the Agreement.
By using the Website, the User undertakes to comply with the Agreement, which have been prepared in compliance with the provisions of Portuguese law, DL no. 24/2014, of February 14th, in DL no. 7/2004 of January 7th and in Law no. 24/96 of July 31th.
1.2- The coisasdeviana.pt will be responsible for the sale on the Website coisasdeviana.pt of the various products presented and which are described in the most rigorous way possible.
1.3- When placing an order in Website coisasdeviana.pt the User:
- Declares that he has read and agreed to these Agreement, without the need for any further act or consent;
- Declares that he is at least eighteen (18) years of age and/or is of legal age in the jurisdiction of his residence;
- Declares that he has a legal possibility to contract and use his own means of payment;
- Declares that he will not make fraudulent use of the Website, contrary to the law or to the good manners;
- Declares that he accepts that the Portuguese legislation will regulate any conflict with the consumer, without prejudice to legal provisions to the contrary, Community directive or international treaty.
1.4- The coisasdeviana.pt does not guarantee that all published information is in compliance with the legislation in force in the jurisdiction of the User, except for the territory of Portugal and, where applicable, the European Union. Therefore, access to content published on the Website from places where it is illegal is expressly prohibited. The User who chooses to access this Website from these locations, will do so at his own risk and will be solely responsible for such an act.
1.5- The User and the coisasdeviana.pt agree that any legal matter related to the use of the Website coisasdeviana.pt is exclusively resolved in the Court of the District of Viana do Castelo, Portugal, without prejudice to a mandatory provision to the contrary in the Portuguese legislation, Community directive or international treaty.
3. CONTENT OF THE WEBSITE AND INTELLECTUAL PROPERTY
"Content of the Website" means all the information contained therein, including, but not limited to, trademarks, designs, logos, texts, images, photos, illustrations, audio or video materials, scripts format, web design and software.
The intellectual property rights of all contents of the Website that are not of external supply and as such properly identified, belong to coisasdeviana.pt and are protected in the general terms of law and by national and international legislation for the protection of intellectual property, copyright and related rights, as well as the law on computer crime.
This Website also contains texts, illustrations and photographs that may not be copied, altered or distributed unless expressly authorized by their authors. The coisasdeviana.pt rejects any responsibility for the theft and misuse of the above elements.
It is expressly prohibited to copy, alter, reproduce, display, distribute, transmit or use the contents of this Website, in any form or for any purpose, without the express prior permission of coisasdeviana.pt or its authors with respect to content that licensed and properly identified.
The coisasdeviana.pt reserves the right to prosecute the authors of any copy, reproduction, distribution, unauthorized commercial exploitation or any other misuse of the Website content, rejecting any responsibility for any misuse of the Website by third parties.
4. PERMITTED USE
The User is not allowed to use this Website for other private purposes. The use of any automated system or software to extract data from this Website for commercial purposes is prohibited. The coisasdeviana.pt reserves the right to take any action it deems necessary regarding any unauthorized use of this Website, including legal procedures without further notice to the User.
Without prejudice to the commitment by coisasdeviana.pt, the confidentiality of the "personal data" and the application of security measures against the intrusion of unauthorized strangers, the Users of this Website declare that they are well acquainted with the characteristics and the constraints, limitations and defects of the Internet and in particular that the transmission of data and information via the Internet, circulating in heterogeneous networks of diverse technical characteristics and capacities, benefit only from relative technical reliability. These constraints may disturb or render access unfeasible in certain periods.
Users acknowledge and accept the inherent risks that any website is subject to unauthorized third-party intrusion and may therefore be interrupted, as well as that information circulating on the Internet is not protected against any viruses, diversions (free access) and that any person is likely to create a link with access to the Website and/or the elements contained therein. In no case shall coisasdeviana.pt be liable for incidental or consequential damages suffered by Users and caused or not by third parties in connection with the use of the services provided on this Website or in other places on the Internet to which they have had access through it.
The coisasdeviana.pt is not responsible for any damage that may be caused by the use of the service, including virus contamination.
6. CONTENT AND RESPONSIBILITY
The information on this Website has been included in good faith and is used exclusively for the commercialization of traditional products, and its use is your sole responsibility.
The coisasdeviana.pt, subject to compliance with personal data protection rules, reserves the right to make changes and corrections, suspend, discontinue or terminate the Website when it deems appropriate, without prior notice and for the period necessary for any technical, administrative, force majeure or other reasons, and cannot be held liable.
The coisasdeviana.pt is not responsible and cannot be held responsible for the links in your service to third-party websites. These links are provided solely for the convenience and accessibility of the User, and the Website is not responsible for the content of those third-party websites, and your access and visit are the sole responsibility of the User.
The coisasdeviana.pt is not responsible for the privacy policies of third-party websites and that any existing links do not imply acceptance of its content or association with their owners by the coisasdeviana.pt.
The coisasdeviana.pt assumes no responsibility or liability for any actions or content transmitted by or between you and or any third party within or outside of this Website and although attentive to the content, does not exercise or can exercise control over it.
The coisasdeviana.pt is not responsible and cannot be held liable for the veracity and accuracy of the data or content placed directly by the User to which it will be entirely responsible.
The User undertakes not to carry out any operations that may impair the functioning of the work areas of the Website or to access an area/account and its contents without its authorization, test, evaluate or break the vulnerability of the installed security, install or try to install viruses or programs that damage and/or contaminate, trigger or attempt to launch denial of service attacks or advise third parties to do so.
It is expressly prohibited the use of the Website for illegal purposes or any other purposes that may be considered harmful to the image of coisasdeviana.pt.
Failure to comply with ethical rules of use and good education means that the user is unlinked from the service, being the usurpation, counterfeiting, exploitation of the usurped or counterfeited content, illegitimate identification and unfair competition punished under the terms of the legislation in force.
The coisasdeviana.pt will cooperate fully with any law enforcement authorities or court decision that requests or orders the disclosure of the identity or help in the identification or location of any person who transmits such content.
The User will be held liable for non-compliance with the Agreement of this Website in accordance with applicable civil and criminal law.
The User of this Website agrees to defend, indemnify and hold harmless coisasdeviana.pt from and against any claim or demand made by any third party, as well as any associated obligations, damages, costs and expenses (including, without limitation, reasonable fees lawyers) arising out of and/or related to the use of this Website by the User, contents transmitted by the User, violation by the User of any third party rights and/or violation by the User of these Agreement.
The coisasdeviana.pt may discontinue at any time, the Website without notice.
8. ORDERING PROCEDURES
8.1- The User may place his order on the Internet through the Website coisasdeviana.pt (24h/24h, 365 days a year) or, in the case of personalized products (made to measure or to the User's taste), by email for firstname.lastname@example.org
8.2- For all orders, it is necessary that the User is registered on the website and has a valid and frequently used e-mail account. To register, you must click on the "MY ACCOUNT / Create Account" option and fill in the required fields of the online form. Please note that fields marked with red asterisks are required fields.
Any order that does not contain all the requested information can be directly ignored by coisasdeviana.pt
8.3- The ordering of any personalized product (custom-made, according to the user's taste or need) requires filling in our online "QUOTATION REQUEST FORM" requesting a previous quote.
Alert: For orders mentioned in the previous point, it is extremely important that the User indicates the maximum details for the customization of the intended product (for example: reference and description of it, exact measurements, colour and/or other relevant details).
For this purpose, the User must go to “PERSONALIZED PRODUCTS” and click on the symbol that will take him to our online "QUOTATION REQUEST FORM". We recommend taking the exact measurements in centimeters (cm) to complete the requested fields and, at the end, submit the respective form.
8.4- When placing an order and its payment, a Contract is formed between the User and coisasdeviana.pt.
8.5- The coisasdeviana.pt undertakes to accept the ordering and sale of the product(s) under the terms of these Agreement.
8.6- Before completing an order on the Website, the User must check exactly the ordered product(s), the quantities, as well as the delivery address of the order.
8.7- Unless evidence is provided to the contrary, the data recorded by coisasdeviana.pt constitute proof of all the transactions made between this and the respective User.
9. CONFIRMATION OF THE ORDER
9.1- Upon completion of the ordering process in the User's personal account, the User must proceed to payment by selecting one of the available modes. Depending on the mode selected, if there is no payment confirmation the order will be cancelled.
9.2- After receiving the payment confirmation of the order, coisasdeviana.pt issues and sends to the email of the account of the User all the necessary information, namely the reception of the order and the payment confirmation.
Alert: Only and only after the payment confirmation, coisasdeviana.pt will proceed to the preparation and shipment of the order.
9.3- In the case of customized products (to taste or according to customer needs), if the User accepts the previously submitted quotation, the order confirmation is subject to the advance payment, as a signal, of 50% of the value of this quotation.
Alert: Only and only after receiving this signal, coisasdeviana.pt will proceed to the production process of the customized product.
10. CANCELLATION OF THE ORDER BY THE USER
In the customized products (produced to the user's measurement), if the User cancels the order and it has already entered the production process, it loses the right to any refund of the signal paid in advance. The same applies in case you refuse to deliver your order.
In other products, the User may only cancel your order if it has not yet been paid and is not yet in process.
11. REASONS FOR REFUSAL TO PROCESS AN ORDER
11.1- In case of non-confirmation of payment or non-compliance with these Agreement, coisasdeviana.pt reserves the right not to accept the order made by the User or to cancel it totally or partially, even after automatic confirmation of it.
11.2- The coisasdeviana.pt reserves the right to cancel or refuse the order made by a User with whom it is in dispute regarding the payment of an earlier order.
11.3- The coisasdeviana.pt also reserves the right to refuse any order, regardless of the reason and free of liability for any damages or costs, as well as reserves the right to cancel any purchase, even if it has already been accepted or confirmed by coisasdeviana.pt, in particular in the following situations:
· The information on the invoice is not correct or verifiable;
· The order is flagged by the security systems of the Site as an incorrect, irregular order, or an order that is susceptible to fraud;
· When the transfer of the payment of the order has not been received within a period of 5 business days subsequent to its acceptance;
· When it is not possible to deliver the order to the address provided by the User;
· If you consider that the User did not have the capacity to perform that act;
· If it is found that there was an error in the presentation of the price of the product(s).
12. ESSENTIAL CHARACTERISTICS OF THE PRODUCTS
12.1- All traditional and manufactured products published on the Website coisasdeviana.pt are presented and described as accurately as possible. The photographs presented are illustrative as a "presentation suggestion" and the product received by the User may not exactly match the image, drawing or embroidery of the same product selected on the Site - either by the hypothesis of each piece, design or embroidery being unique or by the hypothesis that some modification has taken place on the part of the supplier artisan in his execution. Remember that they are traditional handmade products.
12.2- The User should read the description of the products as closely as possible and, should you have any questions, should contact coisasdeviana.pt through the means available.
12.3- Due to the type of computer used, colour settings, internet browser or others, the colours shown in the photographs of the Website coisasdeviana.pt may differ from the actual colours. The coisasdeviana.pt cannot be held liable for such differences.
12.4- There may be situations where price information has not been correctly published. In these cases, coisasdeviana.pt reserves the right not to proceed with the order.
If the User orders these products and payment, coisasdeviana.pt will contact and inform he that it is impossible to continue with the process and will present an alternative to the order.
Then, not accepting the alternative to the order and if the User has preference for the refund, it will be immediately arranged and will be made by bank transfer, in all cases within a maximum of thirty (30) days after payment made by the User.
13. AVAILABILITY OF THE PRODUCTS
The products published, as well as the prices corresponding thereto, are valid as long as they are accessible on the Website taking into account the availability of the stocks verified at the time of ordering. For items that are not in stock or for customized products (made to measure or to the taste of the User), orders are valid subject to availability for artisans.
Accordingly, information on the availability of the products will be provided at the time of placing the order.
Warning: Any option of choice that an article may have (for example: size, color of the embroidery or fabric) will not be visible for selection in the "OPTIONS AVAILABLE" if this option of choice is out of stock. It will become visible and selectable again as soon as it is restored.
14.1- The prices of products published on the Website coisasdeviana.pt are in EUROS/€.
14.2- The price presented for each product ALREADY INCLUDES the Value Added Tax (VAT) to be valid in Portugal at the time of acquisition.
14.3- The costs of shipping shall be borne by the User. Some factors may make these additional expenses vary.
14.4- At the end of the order, the total price specified will include VAT and shipping costs, calculated for each order according to the place of delivery.
14.5- The coisasdeviana.pt reserves the right to change the prices of items for sale without prior notice. Despite the extreme attention of coisasdeviana.pt to keep all information up to date, some products may contain an incorrect price, so we will check prices whenever we process the orders.
If the price of the item is lower than the advertised price, the difference will be returned to the User. If the price is higher, the User will be informed, by electronic mail, the order being dependent upon re-acceptance.
14.6- From the completion of the order until you have received the payment, the product is owned by coisasdeviana.pt.
The payment methods accepted in our Website are the CREDIT CARD, PAYPAL AND BANK TRANSFER.
15.1- CREDIT CARD... a simple and safe payment.
Accepted credit cards are: Visa, Mastercard, American Express.
Payment by credit card is made with the help of certified payment partners. Your credit card details, entered by you, will be collected directly by them.
The SSL (Secure Socket Layer) encryption system that we use, protects and encodes the transmission of your data, guaranteeing their total confidentiality. The bank details indicated by you do not circulate on the internet and will not be stored or registered by thingsdevana.com.
Warning: The acronym for 'https: //' (where the 's' means secure) in the address bar of your browser, and the padlock at the top of the page, ensures encryption of your data and security of your payment.
The amount will be debited from the User's account at the end of a maximum period of 4 days after the order date and payment will become effective upon confirmation of the agreement of the payment centres.
The recipient of the order need not necessarily be the holder of the credit card.
The coisasdeviana.pt is not responsible for the possible fraudulent and illicit use of credit cards that can be made by third parties at the time of payment of the order.
Payment by PayPal is a simple and safe method used worldwide regardless of the currency of origin.
With PayPal, you can pay for products or orders with your credit card without exposing your card numbers. You can add your credit card to your PayPal account so you do not have to enter the card number each time you make a purchase. Just log in with PayPal and quickly, in a few clicks, to checkout.
Through your PayPal account, you can also check the history of your online transactions 24 hours a day.
For more information on this payment method, visit www.paypal.com.
Warning: In case of suspected anomaly or fraud, we reserve the right to cancel your transaction for security reasons.
15.3- BANK TRANSFER
Make payment by bank transfer to the IBAN / SWIFT provided in the order summary or order confirmation email.
This payment method is made to a national account (in Portugal).
To facilitate and expedite the shipping process, enter your order number in the "Reason for Transfer" field.
The bank transfer must take place within 5 calendar days from the time you confirm the order.
Send photograph of the transfer receipt to the email: email@example.com, also indicating the order No.
The order will only be processed after entering the amount in our account.
16. SHIPMENTS AND DELIVERY
We ship to any part of the world and the associated costs are calculated according to the weight of the order and the address of delivery.
The shipment of the order will be carried out on the following business day after receipt of confirmation of the payment of the same.
We only ship orders on working days. To estimate the time of delivery of orders, weekends and holidays are not counted.
Shipping costs do not include any import taxes that may be charged upon entry into the User's country of destination.
The indication of an incorrect or incomplete delivery address may lead to the return of the order to coisasdeviana.pt and cause additional costs for the User, so it is recommended that the user always make sure that the delivery address indicated when registering the order is effectively correct and complete. Once the order is shipped, you cannot change the delivery address or the billing data indicated.
In case the Customer is not at the indicated address at the time of delivery, the carrier will make a second attempt to deliver. If delivery’s still not possible, the order will be returned to coisasdeviana.pt. A resubmission will only occur upon payment by the User of new shipping costs.
16.1- SHIPPING COSTS
Shipping costs already include VAT at the legal rate in Portugal.
FREE SHIPPING on orders over 120,00 € sent to Portugal.
PORTUGAL - from 5,50€
EUROPE (EU) - It depends on the delivery destination and weight of the order. See “Estimate shipping & taxes”.
REST OF THE WORLD - It depends on the delivery destination and weight of the order. See “Estimate shipping & taxes”.
16.2- CUSTOMS DUTIES AND CHARGES
Orders outside the European Union may be subject to Customs, Import and/or Taxes to be collected as soon as the order arrives in the destination country. The coisasdeviana.pt cannot predict what these costs could be.
If the order is subject to any additional charges, they will be charged directly by customs in the destination country and are the responsibility of the Customer. Please contact your local customs services for more information.
16.3- DELIVERY TIMES
Delivery times may vary depending on the region and/or destination country and the distribution network provided by our carriers in that same region and/or country.
After delivery to the carrier:
Portugal - 1 to 2 business days
Azores and Madeira - 2 to 5 business days
Europe (EU) - 2 to 7 business days
Rest of the World - 2 to 5 business days
For customized products (made to measure or to the taste of the User), the delivery time depends on the term of manufacture of these products (validation of payment of the value of the signal + validation of measurements with the Client + time of manufacture + preparation of the order + validation of the remaining payment + delivery of the order to the carrier).
The delivery times given are merely indicative and do not take into account any delays caused by problems with payment authorizations or customs clearance in the country of destination.
Any delay in the dispatch of products, given the estimated dates presented, does not give the User the right to compensation.
Delivery addresses erroneously reported are the responsibility of the User and may incur additional costs.
16.4- DELIVERY STATUS
As soon as an order is shipped, the User will receive a shipping confirmation notification with its tracking and tracking number (Track & Trace) on the carrier's website.
Since a signature is required at the time of delivery of the orders, the User, or his representative, must be present at the destination address at the time of delivery.
Attempting to track your order online upon receipt of the shipping confirmation email may not return any results. The information about the shipment can take up to 24 hours, counted from the reception of the confirmation of the expedition, to be updated in the website of the carrier without any responsibility can be imputed to coisasdeviana.pt.
16.5- SUCCESSFUL DELIVERY
We can only guarantee that all orders leaving our premises are in the best condition and without any damage. We are not responsible for the poor order status at the time of delivery. We also point out that the good delivery of an order is fulfilled if the shipping address of the products is well indicated by the User, or if the responsible carrier has the utmost care in the transportation of the same.
The User is requested to carefully inspect the box BEFORE signing the delivery document on delivery of the order. If for some reason the packaging appears to be tampered with and/or damaged, please sign the delivery document with reservations, or refuse delivery.
If you accept the delivery of the order with reservations or if you refuse it, please immediately make a complaint to the carrier and contact coisasdeviana.pt by sending an email to firstname.lastname@example.org
16.6- NO DELIVERY ORDERS IMPUTABLE TO THE USER
If the order is not delivered successfully at the address indicated by the User due to some reason attributable to you (absence of person at the address, wrong telephone number, wrong or incomplete address, posting was not carried out or non-compliance with import regulations), there may be a risk that the order will be returned at the expense of the User, including any import charges that may be collected upon re-entry in Portugal in the case of shipments to countries outside the EU. These costs will be deducted from any reimbursement.
The reshipment will only occur after payment by the User of new shipping costs.
16.7- NO DELIVERY ORDERS IMPUTABLE TO coisasdeviana.pt
If for any reason imputable to coisasdeviana.pt it is not possible to proceed with the delivery of the ordered products, within 30 (thirty) days after the confirmation of the order, the User will be offered a new delivery date. If this new date is not convenient for any reason, the User may terminate the contract without being charged any expenses or charges. The User will be reimbursed of all sums paid in the period of maximum 30 (thirty) days counted from the termination of the contract.
16.8- FORCE MAJEURE
In case of force majeure, the obligations of coisasdeviana.pt may suffer delays. The contract between coisasdeviana.pt and the User may, in such cases, be partially or completely denounced by either party.
It is considered force majeure whenever situations arise of war, civil war, revolution, riot, government measures, strikes, blockades or natural disasters.
In any of these cases, coisasdeviana.pt will do everything to resolve the problem with the User as soon as possible.
17. EXCHANGES AND RETURNS
Same reference and by size or colour.
Exchanges may only be made when a product of the same reference is available in another size or colour and within 14 days of receipt of the order.
Exchange for products from other references is not currently available.
The request should be made as soon as possible so that you can try to secure a reservation of another size or color.
ALERT: The shipment of the new product will only be made after payment of new shipping costs by the User.
In the event of non-compliance, error in the delivery of the order or exercise of the right of withdrawal(*) and the User wishes to return one or more products, must do so within 14 days of receipt of the order.
(*)The right of withdrawal, learn more HERE.
In all cases, the products must be properly protected at the time of return, must be returned under the proper conditions of use, must not be damaged, dirty or with traces of handling that exceeds the handling normally permitted in a commercial establishment and must be accompanied by all possible accessories.
The User must ensure that the returned product (s) arrives at coisasdeviana.pt within 28 (twenty-eight) days from the date of receipt.
IMPORTANT: Exchanges or returns of custom products are not accepted, ie they have been made to your specifications or are clearly customized to your personal needs or tastes.
17.3. EXCHANGE AND RETURN INSTRUCTIONS
To request an exchange or return you must access the "Order History" in your personal area and click "View" in the line corresponding to the product you want to exchange or return to view the OVERVIEW, once there you must Click on “Return” and follow the ordering instructions.
The User can, at any time, follow the evolution of the order status in his personal area in “MY REQUESTS” / “Order History”.
Note: The address to which the User must send the product(s) is the one in the header of the invoice issued and sent.
Warning: No returns will be accepted for any products that are sent to our address for collection.
17.4. COSTS AND REFUNDS WITH EXCHANGES AND RETURNS
The expenses and charges for exchanges and returns are the responsibility of the User.
The coisasdeviana.pt will only assume the costs related to a new shipment if the cause of the return is proven to be attributable to coisasdeviana.pt.
ALERT: For exchanges, the shipment of the new product will only be made after payment of the new shipping costs by the User.
The coisasdeviana.pt will reimburse the User for the corresponding invoiced amount (including initial delivery shipping charges) within 14 (fourteen) calendar days of receipt, verification and control of the product (s), in accordance with with the conditions described above. The refund will be made by bank transfer to the NIB or IBAN indicated by the User. The refund may, however, be withheld by coisasdeviana.pt until the returned product is received by it.
IMPORTANT: As with the exercise of the right of withdrawal(*), all Customs Duties, taxes or additional costs that the User may incur will not be refunded by coisasdeviana.pt in case of return of products.
18. CONSUMER RIGHTS DIRECTIVE
From 14 February 2014 the European Union’s consumer rights directive came into force in Portugal. For e-commerce consumers, there are important changes.
Warning: These rights do not apply if you buy from a business outside of the EU or from another consumer.
This section explains your legal right of withdrawal from a contract of sale, in the case that you are a consumer (a private individual not using or intending to use our products for commercial purposes).
18.1- THE RIGHT OF WITHDRAWAL UNDER THE CONSUMER RIGHTS DIRECTIVE WHAT'S IT?
In the EU, it is the legal right recognised to consumers (individuals and for non-commercial purposes), which allows them, under certain conditions, to freely cancel a distance and off-premises contract within 14 days, without the need to invoke a justifiable reason and without any penalty.
18.2- TIME LIMIT FOR EXERCISING THE RIGHT OF WITHDRAWAL
In the case of an order of products on the Site coisasdeviana.pt, the deadline is counted from the day on which the consumer User receives the order.
In order to exercise your right of withdrawal, you must inform us,
Rua da Bela Vista, n. º 5
Santa Marta de Portuzelo
4925-029 Viana do Castelo
of your decision to withdraw from this contract by means of unambiguous declaration (e.g. a letter sent by post or an email). You can use the template withdrawal form (below) for this purpose. The use of the template withdrawal form is not mandatory.
In order to observe the withdrawal period, it is sufficient for you to have sent the unambiguous declaration about your exercising your right of withdrawal from the agreement before the withdrawal period expires.
18.2- CONSEQUENCES OF WITHDRAWAL
Should you withdraw from this contract, we must immediately refund you all payments that we have received from you, including delivery costs, at the latest within fourteen (14) days from the date on which we receive the communication concerning your withdrawal of this contract. For this refund, we use the Bank Transfer to the IBAN and SWIFT indicated by you; in no case will you be charged fees for this refund.
In order for the customer's right of withdrawal to be accepted, the product must be returned to us imperatively under the following conditions:
- A notice regarding the exercise of this right shall be sent before the withdrawal time limit indicated above;
- In perfect condition of commercialization (means: incomplete, damaged or dirty products by the Costumer will not be accepted).
There are exceptions to when the right of withdrawal does not apply. There is no right of withdrawal in the case of supply of products made according to consumer specifications or manifestly personalized.
In order to exercise this the right of withdrawal, the Customer must notify his decision to coisasdeviana.pt by email (email@example.com), through an unequivocal statement.
18.4- TEMPLATE WITHDRAWAL FORM
(If you wish to withdraw from the contract, you can fill out this form and return it to us.)
Rua da Bela Vista, nº 5
Santa Marta de Portuzelo
4925-029 Viana do Castelo
I hereby give notice that I have resolved in my contract of sale for the following goods: (indicate the reference and name of the product(s))
- Received on: (indicate the date of receipt)
- Name of the consumer and User
- Address of the consumer and User
- Signature of the consumer (only if the form is submitted on paper)
18.5- RETURN AND REFUND OF THE PRODUCT(S) UNDER THE RIGHT OF WITHDRAWAL
a) The exercise of the right of withdrawal shall give rise to a refund of the invoiced price of the product(s) as well as the costs of the initial delivery, without undue delay and in all cases within a maximum period of 14 (fourteen) calendar days from the date on which you informed coisasdeviana.pt of your decision to terminate this contract. You will be reimbursed using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such reimbursement.
The refund may, however, be withheld by coisasdeviana.pt until the returned item(s) is received by it.
b) The expenses and charges with returns are the responsibility of the User.
c) Products returned incomplete, damaged or dirty by the User will not be accepted.
d) The products must be returned to:
Rua da Bela Vista, n.º 5
Santa Marta de Portuzelo
4925-029 Viana do Castelo
19. GUARANTEE OF THE PRODUCTS
The coisasdeviana.pt assumes to its Users the legal guarantee of conformity and the guarantee regarding any defects of the products sold.
19.1- The exercise of the right to guarantee on the part of the User will always take place upon submission of the complaint to coisasdeviana.pt and the return of the product.
The coisasdeviana.pt will analyze the product in question in order to confirm the effective right to guarantee by the User, excluding all situations that prove to result, inter alia, from:
- User abuse, intentional damage or negligent damage (for example, an accident, handling and/or cleaning errors);
- Normal wear of the product or state of conservation, provided that within the levels expected and declared by the manufacturer;
- Inability to prove the defect indicated by the User;
- Any defect of conformity known to the User at the time of ordering;
- All situations that are detected as attempted fraud.
Warning: Upon inspection of the product received, the User will be informed of the follow-up of his request.
19.2- In cases where the guarantee is exercised, coisasdeviana.pt will promote the repair, exchange or reimbursement of the product in the shortest possible time, up to a limit of 30 (thirty) days from the notification sent by mail to the User through which the right to trigger the warranty of the product will be confirmed.
The refund of any amount paid will be made by bank transfer, unless otherwise agreed with the User.
These provisions do not prejudice any rights of the consumer that result directly from the law in force.
20. SUGGESTIONS AND COMPLAINTS
The opinion of our Customers is very important for coisasdeviana.pt since it allows us continuous improvement. So, if for any reason our Customers are not satisfied with our products, or if they have any suggestions, we thank you for taking a few minutes to report any situation, preferably by sending a message to our email address.