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The Right of Withdrawal

CONSUMER RIGHTS DIRECTIVE

From 14 February 2014 the European Union’s consumer rights directive came into force in Portugal. For e-commerce consumers, there are important changes.

Warning: These rights do not apply if you buy from a business outside of the EU or from another consumer.

This section explains your legal right of withdrawal from a contract of sale, in the case that you are a consumer (a private individual not using or intending to use our products for commercial purposes).


THE RIGHT OF WITHDRAWAL - WHAT'S IT?

In the EU, it is the legal right recognised to consumers (individuals and for non-commercial purposes), which allows them, under certain conditions, to freely cancel a distance and off-premises contract within 14 days, without the need to invoke a justifiable reason and without any penalty.


TIME LIMIT FOR EXERCISING THE RIGHT OF WITHDRAWAL

In the case of an order of products on the Site coisasdeviana.pt, the deadline is counted from the day on which the User receives the order.

In order to exercise your right of withdrawal, you must inform us,

MARSOG, Lda.

Rua da Bela Vista, n. º 5

Santa Marta de Portuzelo

4925-029 Viana do Castelo

Portugal

geral@coisasdeviana.pt

of your decision to withdraw from this contract by means of unambiguous declaration (e.g. a letter sent by post or an email). You can use the template withdrawal form (below) for this purpose. The use of the template withdrawal form is not mandatory.

In order to observe the withdrawal period, it is sufficient for you to have sent the unambiguous declaration about your exercising your right of withdrawal from the agreement before the withdrawal period expires.

 

CONSEQUENCES OF WITHDRAWAL

Should you withdraw from this contract, we must immediately refund you all payments that we have received from you, including delivery costs, at the latest within fourteen (14) days from the date on which we receive the communication concerning your withdrawal of this contract. For this refund, we use the Bank Transfer to the IBAN and SWIFT indicated by you; in no case will you be charged fees for this refund.

In order for the customer's right of withdrawal to be accepted, the product must be returned to us imperatively under the following conditions:

  • A notice regarding the exercise of this right shall be sent before the withdrawal time limit indicated above;
  • In perfect condition of commercialization (means: incomplete, damaged or dirty products by the Costumer will not be accepted).


EXCEPTIONS

There are exceptions to when the right of withdrawal does not apply. There is no right of withdrawal in the case of supply of products made according to consumer specifications or manifestly personalized.

In order to exercise this the right of withdrawal, the Customer must notify his decision to MARSOG, LDA. by email (geral@coisasdeviana.pt), through an unequivocal statement.


18.4- TEMPLATE WITHDRAWAL FORM

(If you wish to withdraw from the contract, you can fill out this form and return it to us.)

For:

MARSOG, LDA.

Rua da Bela Vista, nº 5

Santa Marta de Portuzelo

4925-029 Viana do Castelo

Portugal

Email: geral@coisasdeviana.pt

 

I hereby give notice that I have resolved in my contract of sale for the following goods: (indicate the reference and name of the product(s))                                                                                                                                                                                       

- Received on: (indicate the date of receipt)                                                       

- Name of the consumer and User                                                                                                                                                 

- Address of the consumer and User                                                                                                                                             

- Date                                     

- Signature of the consumer (only if the form is submitted on paper)

 

RETURN AND REFUND OF THE PRODUCT(S) UNDER THE RIGHT OF WITHDRAWAL

a) The exercise of the right of withdrawal shall give rise to a refund of the invoiced price of the product(s) as well as the costs of the initial delivery, without undue delay and in all cases within a maximum period of 14 (fourteen) calendar days from the date on which you informed MARSOG, LDA. of your decision to terminate this contract. You will be reimbursed using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any costs as a result of such reimbursement.

The refund may, however, be withheld by MARSOG, LDA. until the returned item(s) is received by it.

b) The expenses and charges with returns are the responsibility of the User.

c) Products returned incomplete, damaged or dirty by the User will not be accepted.

d) The products must be returned to:

MARSOG, Lda.

Rua da Bela Vista, n.º 5

Santa Marta de Portuzelo

4925-029 Viana do Castelo

Portugal

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